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Documentation Index

Fetch the complete documentation index at: https://docs.1club.ai/llms.txt

Use this file to discover all available pages before exploring further.

In a nutshell, Access Control settings decide how members identify themselves at your door and whether the front desk can check in walk-ins who don’t have an account.

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Overview

Access Control lives in Settings → Access Control Settings and is configured per club. Each club has its own check-in mode, enrollment options, and accepted identification methods so that a multi-club organization can run a strict members-only flagship and a kiosk-style satellite at the same time. Key capabilities:
  • Check-in Mode — Strict (account required) or Flexible (allow anonymous walk-ins).
  • Member enrollment — Let members enroll an identification method (QR, card, PIN) themselves from the portal.
  • Identification methods — Choose which combinations are accepted at the door.
If you’re picking how strict your check-in flow should be, read Check-in Models first.

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Per-club configuration

Open Settings → Access Control Settings. Each club appears as its own block. Changes for any club are batched and saved together via the floating Save alert at the bottom of the page.

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Check-in Mode

The Check-in Mode toggle has two states:
  • Strict — A contact with a booking is required. Walk-ins without an account cannot be checked in.
  • Flexible (Anonymous) Check-in — Staff can check in walk-ins without a member account.
The in-app description reads: “When enabled, staff can check in walk-ins without a member account. When disabled, a contact with a booking is required.”

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How Check-in Mode interacts with booking policies

Check-in Mode and the Enforce payment setting (in your Booking Policy) work together:
  • Strict + Enforce payment: None - Members must have a contact and an active booking. Front desk records the check-in against the booking.
  • Strict + Enforce payment: At check-in (or At booking with a balance) - Same as above, plus the front desk must confirm an active membership, an external program, or collect direct payment before the check-in is recorded.
  • Flexible + Enforce payment: None - Anyone can be checked in, including guests without an account. The check-in is recorded with no contact link.
  • Flexible + Enforce payment: At check-in - Anonymous check-ins are still allowed, but only when the front desk also collects payment (membership, external program, or direct payment). A “no contact and no payment” check-in is rejected.

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Anonymous check-ins in practice

When Check-in Mode = Flexible, the front desk can record a check-in without picking a contact:
  1. From the check-in flow, choose to record an anonymous check-in.
  2. Optionally select what they’re entering for (class, area, instructor).
  3. If your booking policy enforces payment at check-in, collect a direct payment now.
  4. Save.
What gets recorded:
  • A check-in row with no member/contact link.
  • A reference to the class, area, or instructor (if selected).
  • A payment transaction (if you collected one).
What does not happen:
  • No membership usage is decremented (there’s no member to attribute it to).
  • The check-in won’t show up in any single member’s history.
Anonymous check-ins are best for guests, trial visitors, and one-off drop-ins. For repeat members, create a contact even if it’s lightweight — that way you can track usage and follow up.

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Member enrollment

Turn on enrollment to let members register an identification method themselves from the member portal (instead of staff doing it manually). When enrollment is enabled, pick which methods you accept:
  • QR Code — Members enroll a QR code in the portal and scan it at the door.
  • Access Card — Members enroll a physical access card (NFC/RFID).
  • PIN Code — Members enroll a numeric PIN to type at the door.
You can enable any combination. If a method is off, members can’t enroll it from the portal — you (as staff) can still register one for them manually.

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Worked examples

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Kiosk-style walk-in club

You run a small studio with lots of trial visitors and want minimal friction at the door.
  • Check-in Mode — Flexible
  • Enrollment — On, with QR Code enabled
  • Pair this with a Booking Policy that has Enforce payment set to At check-in, so the system still collects payment from anonymous walk-ins.

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Strict members-only club

You run a class-based gym where every member has an account and bookings are mandatory.
  • Check-in Mode — Strict
  • Enrollment — On, with all three identification methods enabled
  • Pair this with a Booking Policy that has Enforce payment set to At booking and Check-in required on.

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Tips & best practices

  • Match Check-in Mode to your front-desk culture — If staff are used to handling walk-ins, Flexible saves them friction. If your model depends on bookings, Strict prevents accidental “free entries.”
  • Don’t rely on anonymous check-ins for revenue tracking — Anonymous rows aren’t attributable. If you want to know which members visit most, get them to create a contact.
  • Multi-club orgs: use different settings per club — A flagship club might run Strict while a community-run satellite runs Flexible. Both are fine.

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Troubleshooting

Issue: I turned on Flexible but staff still can’t check in walk-ins Solution: Confirm the booking policy that applies at this club doesn’t have a check-in payment requirement that no entrance method satisfies. Anonymous + no payment is rejected when Enforce payment is set to At check-in. Issue: Members can’t enroll their QR code from the portal Solution: Check that Enrollment is on and QR Code is in the list of identification methods for that club. Issue: A check-in shows up without a member Solution: That’s an anonymous check-in. They only appear when Check-in Mode = Flexible. If you didn’t expect them, switch the club back to Strict.