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Operations analytics show booking, class, attendance, and instructor performance so you can optimize schedules, capacity, and instructor pay. The reports live in the Analytics hub, grouped into the Bookings, Classes, and Instructors categories (attendance sits under the Members category).

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Overview

Open Analytics and pick a category to reach these dashboards and reports:
  • Bookings dashboard - Booking volume, revenue, cancellation rate, and peak times.
  • Booking audit - Row-level payment reconciliation for every booking.
  • Bookings by source - Where bookings come from, by channel and by UTM source.
  • Utilization - Booked hours versus capacity, for areas and instructors.
  • Bookings monthly report - A month-by-month matrix of bookings by type.
  • Classes dashboard - Class attendance, capacity utilization, and popular classes.
  • Attendance dashboard - Check-in volume, peak times, and no-show rate (under the Members category).
  • Instructors dashboard - Sessions and revenue per instructor per club.
  • Instructor report - Monthly instructor compensation, with per-month drill-down.
  • Earnings statement - An itemized breakdown of one instructor’s compensation.
Every report exports to CSV. See Exporting reports.

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Filters

All operations reports share the same filter bar at the top:
  • Date range - Sets the reporting period. The report only loads once both a start and end date are set. Dashboards default to the last 30 days; the monthly report, instructors dashboard, and instructor report default to the last 6 months; the earnings statement defaults to the last month.
  • Club - Scope the numbers to one gym, or leave it empty for the whole organization. The earnings statement has no club filter (it is scoped to the selected instructor).

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Bookings dashboard

The Bookings dashboard (Analytics > Bookings > Bookings dashboard) is the top-of-funnel view of demand and revenue. KPI cards:
  • Total bookings, Confirmed bookings, Cancelled bookings, and Pending bookings - Volume by status.
  • Total revenue - Amount billed by the bookings in range.
  • Paid bookings amount - How much of that has been collected.
  • Average booking value - Revenue divided by bookings.
  • Cancellation rate - Cancelled bookings as a percentage of the total.
Charts:
  • Booking trends - Bookings (bars) and revenue (line) over time. The time bucket adapts to your date range (daily, weekly, or monthly).
  • By area type - Bookings per area type (for example, tennis court, reformer studio, climbing wall).
  • By source - Bookings per booking source.
  • Peak hours and Peak days - When bookings cluster, by hour of day and day of week.
Use this dashboard to spot demand patterns and set your class and court schedule around peak hours and days.

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Bookings by source

Bookings by source (Analytics > Bookings > By source) splits booking volume two ways:
  • By channel source - The booking channel (for example, admin, member portal, kiosk).
  • By UTM source - The utm_source attached to the booking, so you can attribute bookings to specific marketing links or campaigns.
This is the same source data summarized on the Bookings dashboard, broken out for attribution work.

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Utilization

The Utilization report (Analytics > Bookings > Utilization) compares booked hours against available capacity, so you can see how hard your rooms and instructors are working. KPI cards:
  • Area utilization and Instructor utilization - Booked hours as a percentage of capacity hours.
  • Area capacity and Instructor capacity - Booked hours over capacity hours (for example, 120 / 400 h).
Charts:
  • Utilization over time - Booked hours (bars) and utilization percentage (lines) for areas and instructors, over the period.
  • Utilization by area type and Utilization by instructor type - Where you have headroom or a bottleneck, broken down by type. Each bar is backed by a booked / capacity h breakdown underneath.
Low utilization on a peak day means you can add classes or open more court slots; utilization near 100% is a signal to add capacity or staff.

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Booking audit

The Booking audit report (Analytics > Bookings > Booking audit) is a row-level payment-reconciliation view. It lists every booking in the selected date range, with unpaid bookings highlighted, so you can see at a glance what has been paid, what is outstanding, and how each booking was entered. Summary cards show Outstanding, Unpaid bookings, Total billed, and Total bookings. Columns: Date, Member, Type, Resource, Club, Source, Status, Entrance, Amount, Outstanding, Payment, and Method. You can refine the table with three filters, and the filters also apply to the CSV export so the two always match:
  • Payment - The payment state of the booking.
  • Type - The resource, grouped by Area, Class, Instructor, and Other.
  • Status - Confirmed, Pending, Checked in, No show, or Cancelled.
Payment states:
  • Unpaid - Nothing collected yet.
  • Partial - Some but not all of the amount is paid.
  • Paid - Fully collected.
  • Refunded - Payment was returned.
  • Covered - Settled without a direct charge (for example, by a membership).
  • No charge - No payment was required.
Entrance captures how the booking was paid for:
  • Direct payment - Paid at the time of booking.
  • Membership - Consumed from a membership allowance.
  • External program - Redeemed against an external program (these visits carry their own per-visit fee).
Click a row to open the booking detail. Unpaid rows are tinted so you can chase them down.

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Bookings monthly report

The Bookings monthly report (Analytics > Bookings > Bookings monthly report) is a month-by-month matrix: one row per month, one column per booking type, plus Total bookings and Total revenue columns and a Totals row. A stacked bar chart above the table shows the same breakdown by type. Use it for period-over-period comparison (for example, “how did padel bookings trend across the last six months?”) and export it for board or owner reporting.

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Classes dashboard

The Classes dashboard (Analytics > Classes > Classes dashboard) covers group class performance. KPI cards:
  • Total classes, Total bookings, and Total attendance.
  • Average attendance - Average attendees per class.
  • Capacity utilization - Attendance as a percentage of class capacity.
Views:
  • Classes and attendance trends - Classes (bars) plus bookings and attendance (lines) over time.
  • By instructor - Attendance per instructor.
  • Most popular classes - The top classes by bookings, with their attendance and attendance rate.
Watch the gap between bookings and attendance: a high booking count with low attendance points to a no-show problem you can address with booking policies.

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Attendance dashboard

The Attendance dashboard (Analytics > Members > Attendance dashboard) reports on check-ins. KPI cards:
  • Total check-ins and Unique members.
  • Average check-ins per member.
  • No-show rate - The share of bookings that were not attended.
Views: an attendance trend line, Peak times by hour, and check-ins By area type. Use no-show rate and peak times together to right-size class capacity and tighten cancellation windows where no-shows are high.

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Instructor analytics

The Instructors category has three reports.

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Instructors dashboard

The Instructors dashboard (Analytics > Instructors > Instructors dashboard) is a matrix of sessions and revenue per instructor per month, with Total instructors, Total bookings, and Total revenue cards and a per-month Totals row. Each instructor row also shows their club.

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Instructor report

The Instructor report (Analytics > Instructors > Instructor report) is a month-by-month matrix of instructor compensation, with a Totals row and an Instructor Compensation total column. Click any month cell to open a drill-down of what made up that month’s figure for that instructor.

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Earnings statement

The Earnings statement (Analytics > Instructors > Earnings statement) is an itemized breakdown of every payment that contributed to a single instructor’s compensation. Pick an instructor with the selector, choose a date range, and the statement lists each line item; click a line to jump to the underlying class or booking.

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Exporting reports

Reports with an Export button in the top-right download a CSV of exactly what is on screen, including any filters you applied. Exportable operations reports include the Booking audit, Bookings monthly report, Classes dashboard (by instructor), Instructors dashboard, Instructor report, and Earnings statement. Files are named with the report and date range, and the club id when a club filter is applied. For scheduled or bundled exports, see Settings > Export.

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Worked examples

Racket sports - fixing a court that pays for itself. A padel club looks at Utilization and sees Court 3 at 42% while Courts 1 and 2 run near 95%. The Bookings dashboard peak-hours chart shows demand concentrated at 18:00-21:00. They move a coaching block off Court 3 into that window and re-run utilization a month later to confirm the lift. Martial arts - chasing unpaid drop-ins. A jiu-jitsu gym runs the Booking audit filtered to Payment = Unpaid and Type = Class for the last 30 days. The Outstanding card shows the total to collect; each unpaid row links straight to the booking so the front desk can take payment. Pilates / Yoga - trimming a class that does not fill. A reformer studio checks the Classes dashboard. A midday Pilates class shows high bookings but a low attendance rate, while capacity utilization on the 07:00 class is maxed out. They cut the midday slot and add an early class, then watch Average attendance and Capacity utilization the following month. Gym / Fitness - paying instructors correctly. A CrossFit box closes the month with the Instructor report, clicks each coach’s month cell to verify the sessions behind the figure, then exports the CSV for payroll. For a single disputed coach, the Earnings statement shows every contributing line item. Climbing - reading demand by source. A climbing gym uses Bookings by source and sees a spike in By UTM source tied to an intro-offer link. They compare it against the Bookings dashboard revenue trend to confirm the promotion drove paid bookings, not just free trials.

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Tips & best practices

  • Set the Date range first. Reports do not load until both start and end dates are set, and a “zero” often just means the range or club filter excludes the data.
  • Pair Utilization with the Bookings dashboard peak hours / peak days charts before changing the schedule - utilization tells you the “how full”, peak times tell you the “when”.
  • Reconcile with the Booking audit weekly using the Payment = Unpaid filter, so outstanding amounts do not pile up.
  • Use the Instructor report drill-down to answer pay questions before exporting, so the CSV you send to payroll is already reconciled.
  • Compare month-over-month with the Bookings monthly report rather than eyeballing the trend chart, when you need exact figures.

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Troubleshooting

  • A report is blank or shows zeros. The date range is not set, or it excludes the data. Confirm both start and end dates, then check the Club filter is not scoped to the wrong gym.
  • The Export button is disabled. There are no rows for the current filters. Widen the date range or clear a filter, then export.
  • Booking audit totals do not match another report. The audit is invoice/booking based and honors the on-screen Payment, Type, and Status filters. Clear the filters to see the full period, and remember refunds and covered bookings affect the outstanding total.
  • Attendance is lower than bookings. That gap is your no-show rate. Check the Attendance dashboard no-show card and tighten booking policies if it is high.
  • An instructor shows no compensation. Confirm the instructor had sessions in the selected range and that pay rates are configured for them; the Earnings statement shows whether any line items exist for the period.