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The Analytics section is a collection of pre-built dashboards and detail reports. Each report is a fixed page with a few KPI cards at the top and one or more charts below. Some dashboards link out to deeper per-metric reports. There is no report builder or query interface - every report has predefined filters. If you need raw data to slice yourself, use Settings > Export.

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Overview

  • Category sidebar on the left groups every report under a heading (Clubs, Members, Bookings, and so on). A search box at the top of the sidebar filters the list by report name or description.
  • KPI cards give you the headline numbers at a glance (total revenue, average score, total members).
  • Recharts charts below the cards are interactive: hover for tooltips, click a legend entry to toggle a series on or off, and pan or zoom on time-based charts.
  • Live and historical views - the Clubs category has a live Today dashboard that auto-refreshes; every other report reads a date range you pick.
  • Club scoping - most reports let you filter to a single club or view the whole organization.
  • Role-scoped access - what each report shows respects the viewer’s permissions and scope (see Who can see what).

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The category sidebar

The left sidebar lists every report, grouped into categories. The exact set you see depends on your permissions and which features are enabled for your organization (for example, the Inventory category only appears when inventory is turned on).
  • Clubs - Today (live hourly view of bookings, check-ins, revenue, and utilization) and Historical (the same metrics over a date range you choose).
  • Members - Members dashboard, Attendance dashboard, Progression report, Engagement dashboard, and Balance report.
  • Bookings - Bookings dashboard, Booking audit, Bookings by source, Utilization, and Monthly report.
  • Classes - Classes dashboard.
  • Instructors - Instructors dashboard, Instructor report, and Instructor earnings statement.
  • Billing - Revenue dashboard, Revenue report, Payments report, and Invoices dashboard.
  • Website and apps - Web traffic.
  • Marketing - Marketing dashboard, Email dashboard, and Promotions dashboard.
  • Inventory - Inventory movements (only shown when inventory is enabled).
The documentation groups these categories into a smaller set of hub pages. Bookings, Classes, and Instructors are all documented on the Operations analytics page; Website and apps is covered alongside Marketing analytics. The sidebar in the product is the more granular view.

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What’s available

  • Clubs - Two dashboards: Today (live hourly view, auto-refreshing every five minutes) and Historical (the same metrics over a selected date range).
  • Members - Members dashboard, attendance dashboard, progression report, engagement dashboard, and balance report.
  • Operations - Bookings dashboard, booking audit, bookings by source, utilization, monthly report, the classes dashboard, and instructor reports.
  • Billing - Revenue dashboard, revenue report, payments report, and an invoices dashboard.
  • Marketing - Marketing dashboard, email dashboard, promotions dashboard, and web traffic.
  • Engagement - Member engagement scoring (0 to 100 per member) and how scores change over time.

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How the dashboards work

Every report shares the same layout: The filter bar at the top is where you pick the time range and, where it applies, a club to scope the report to. The time range picker offers presets - Today, Yesterday, Last 3 days, Last 7 days, Last 2 weeks, Last 30 days, Last 90 days, Last 6 months, Last year, This year, Previous year - plus a Custom range with start and end date pickers. Reports that trend by month (for example the bookings monthly report and instructor reports) show month presets instead. Some pages add extra filters (contact type, source, area type) on the same row. The KPI cards sit below the filter bar - usually three or four cards, each with a single number and an icon. The charts are below the cards. They are built with Recharts, so hovering shows tooltips, the legend toggles series on and off, and you can pan or zoom on time-based charts. Your chosen time range and club are remembered per report (stored in the URL and locally), so returning to a report restores the filters you last used there.

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Data freshness

Most dashboards run live queries against your operational data, so as soon as a booking is created or a payment lands, it shows up. Two exceptions:
  • The Clubs > Today dashboard reads hourly aggregates. It shows the timestamp of the last completed hour at the top of the page and auto-refreshes every five minutes.
  • The Engagement scoring system writes scores in a background job (it runs nightly at 03:00 UTC as part of member smart-tagging, and on demand from the Smart tagging page). The dashboard reads from that stored score, not the live activity tables, so brand-new activity is reflected only after the next run.

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Time zones

All “today” and “this week” calculations use your organization’s time zone (set under Settings > Organization). A booking that is “tomorrow” in your local time may already be “today” in the org’s time zone or vice versa.

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Who can see what

Analytics access follows the standard role permission set. Every report is gated on the analytics.read permission at the relevant scope:
  • Admin sees everything.
  • Manager has full analytics access across the organization.
  • Front desk and Instructor can read their own analytics only - so an instructor sees their own classes and bookings, not the whole org.
The Inventory movements report additionally requires the inventory.read permission. See Roles and permissions for the full breakdown.

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AI business report

Separate from these dashboards, 1Club can generate an AI business report (business audit) that scores your gym’s online presence - Google profile, reviews, AI discoverability, competitors, and website performance - with recommendations. It appears as a card on your home dashboard and is documented under Business audit. It is a point-in-time AI-generated report, not one of the live operational dashboards described above.

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Worked examples

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Monday-morning club check (racket sports)

You run a padel and tennis club and want a 30-second read on the weekend. Open Clubs > Today with no club filter to see live check-ins and court utilization across both venues, then switch to Clubs > Historical with the range set to Last 7 days to compare the weekend against the week. Drill into Bookings > Utilization to see which courts sat empty.

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Investigating a revenue dip (gym / fitness)

Revenue looks soft this month. Start on Billing > Revenue dashboard with the range set to Last 90 days to confirm the trend, then open the Revenue report and Payments report to see whether it is fewer memberships, more failed payments, or lower point-of-sale takings. Cross-check Members > Balance report for outstanding balances.

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Sizing a win-back campaign (Pilates / yoga studio)

You want to re-engage lapsed reformer clients. Open Members > Engagement dashboard, read the Low count in the score distribution, and use that as your audience size. See Engagement analytics for how to act on it.

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Tips and best practices

  • Set the time range once at the top of the page. Charts on the same report share the range, so you do not need to set it per chart.
  • Compare clubs side by side by running the Clubs > Historical dashboard with no club filter, then drilling in by clicking individual cards.
  • Use the sidebar search to jump straight to a report by name instead of scanning categories.
  • Bookmark a filtered report. Because the time range and club are stored in the URL, a bookmark reopens the exact view you set up.
  • For raw data, export instead. Analytics pages are for reading; CSV exports under Settings > Export are for analysis in Excel, BI tools, or your accountant’s software.

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Troubleshooting

  • A category is missing from the sidebar - the category is feature-gated or permission-gated. Inventory only appears when inventory is enabled for your organization, and you only see reports your role’s analytics.read scope covers. Check with an admin or see Roles and permissions.
  • A report is empty for the range you picked - there is no data in that window. Widen the time range or clear the club filter. If a whole dashboard is blank, confirm the underlying feature (bookings, billing, marketing) is in use.
  • The Today dashboard looks a few minutes stale - that is expected. It reads hourly aggregates and refreshes every five minutes; the header shows the last completed hour.
  • Engagement numbers do not match live activity - engagement scores are written by a background job, not computed live. See Engagement analytics for the refresh schedule.
  • Numbers differ from a CSV export - the dashboards apply their own date and status filters (for example, excluding voided transactions). Exports give you the raw rows so you can apply your own rules.