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In a nutshell: The Payments section shows all payment records, status, and payment history so you can track what has been collected and resolve failed or pending payments.

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Overview

Use Billing → Payments to see payments made by members, filter by status or date, and drill into individual payment details. Payments are created when invoices are paid (e.g. via Stripe) or when you record manual payments.

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Key features

  • Payment list - View all payments with status (succeeded, failed, pending, refunded).
  • Payment details - Open a payment to see amount, method, invoice link, the Created by admin (when the payment was recorded by a staff member), and the related member.
  • Filters - Filter by date range, status, club, or member.
  • Failed payments - Identify and retry or update failed payments.

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Payment list columns

The grid includes a Created by column that shows the admin who recorded the payment. For payments captured automatically by Stripe (online checkout, scheduled bill runs), the column is empty - those are system-recorded. For manually recorded payments (front desk, phone, bank transfer logged by staff), the column shows the admin’s name.
The standalone Transactions column has been removed from the payments grid. To see the transactions linked to a payment, open the payment details. The full transaction history is still available on Transactions.
When you send a member a link to pay an outstanding amount, the link opens a branded payment launcher on your organization’s member-facing site. The launcher shows your organization’s logo and theme colours, the amount due, the reference, and the date, with a Continue to payment button that hands off to the payment provider (myPOS) to complete the payment. The launcher resolves to your member-facing site automatically - it uses your verified custom domain, then your published website, then the member portal, then the network, so members land on a branded page rather than a generic one. The launcher also reflects the link’s state, for example:
  • “This payment link has expired”
  • “This payment has already been completed”
  • “Thank you, your payment was received”
  • “Payment cancelled”
Payment links for transactions (such as a booking or membership charge) show the transaction’s reference. Only genuine invoices are labelled “Invoice #”.

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Wallet credit

If a member has a wallet balance, it can be put towards what they owe at checkout.
  • Member portal - Wallet credit is applied automatically. The order deducts the wallet balance (up to the amount due) and the member pays only the remainder by card or on arrival. The breakdown shows a Wallet line (for example Wallet: -10.00) above the total, and the Pay button reflects the post-wallet amount.
  • Admin point of sale - When you take a payment with a primary method (card, cash, and so on), you can also apply wallet credit as a secondary payment via the Also apply wallet credit ( available) checkbox and an Amount from wallet field. The split is shown as “Wallet + via primary method”. The wallet toggle is hidden when the wallet already covers the full amount (you can then pay entirely from the wallet).
The amount drawn from a wallet is always capped at the member’s balance and the outstanding amount.
  • Invoices — Invoices generate payments when paid.
  • Payment methods — Configure which payment methods your organization accepts.
  • Transactions — View full transaction history.
  • Booking Policies - Decide whether payment is collected at booking, at check-in, or not at all through the Enforce payment dropdown.