Key Features
Member Profiles
- Complete Contact Information - Name, email, phone, address
- Personal Details - Date of birth, emergency contacts, preferences
- Custom Fields - Organization-specific information
- Profile Images - Member photos and identification
- Activity History - Complete record of member interactions
Membership Management
- Flexible Plans - Monthly, quarterly, annual memberships
- Auto-renewal - Automated membership renewals
- Pricing Tiers - Different membership levels and benefits
- Signup Fees - One-time charges for new members
- Usage Limits - Track visits and usage against limits
Attendance Tracking
- Check-in System - Manual and automated check-ins
- RFID Integration - Card-based access control
- Visit History - Complete attendance records
- Area Usage - Track which facilities members use
- Engagement Scoring - Measure member activity levels
Communication
- Email Integration - Send messages directly to members
- Bulk Messaging - Communicate with groups of members
- Template System - Reusable message templates
- Notification Preferences - Member communication preferences
Member Lifecycle Management
1. Prospect to Member
- Lead Capture - Collect prospect information
- Trial Memberships - Offer trial periods
- Onboarding Process - Welcome new members
- Membership Activation - Activate full membership
2. Active Membership
- Regular Check-ins - Track facility usage
- Membership Renewals - Manage renewals and upgrades
- Payment Processing - Handle membership fees
- Service Delivery - Provide club services
3. Member Retention
- Engagement Monitoring - Track member activity
- Retention Programs - Implement retention strategies
- Feedback Collection - Gather member input
- Service Improvement - Enhance member experience
4. Membership Changes
- Plan Upgrades/Downgrades - Change membership levels
- Pause/Resume - Temporarily suspend memberships
- Transfers - Move memberships between people
- Cancellations - Handle membership terminations
Member Data Management
Contact Information
- Primary Contact - Main contact details
- Emergency Contacts - Emergency contact information
- Address Management - Home and billing addresses
- Communication Preferences - How members want to be contacted
Custom Fields
- Organization-specific Data - Custom information fields
- Health Information - Medical conditions, allergies
- Preferences - Member preferences and interests
- Notes - Internal notes and observations
Activity Tracking
- Visit History - Complete check-in records
- Booking History - All member bookings
- Payment History - Financial transaction records
- Communication Log - All member communications
Membership Plans and Pricing
Plan Types
- Unlimited Plans - Access to all facilities
- Limited Plans - Restricted access or usage
- Class-specific Plans - Access to specific classes
- Area-specific Plans - Access to specific areas
- Time-based Plans - Access during specific hours
Pricing Structure
- Monthly Billing - Recurring monthly charges
- Annual Billing - Annual membership fees
- Pay-per-use - Usage-based pricing
- Package Deals - Bundled services and pricing
- Promotional Pricing - Special offers and discounts
Billing Management
- Automated Billing - Automatic payment processing
- Manual Billing - Manual payment collection
- Payment Methods - Multiple payment options
- Invoice Generation - Automatic invoice creation
- Payment Tracking - Monitor payment status
Member Communication
Email Communication
- Individual Messages - Send messages to specific members
- Group Messages - Communicate with member groups
- Bulk Messaging - Send to all members
- Scheduled Messages - Send messages at specific times
- Template Library - Pre-built message templates
Notification System
- Membership Reminders - Renewal and payment reminders
- Event Notifications - Class and event announcements
- System Alerts - Important system notifications
- Personalized Messages - Custom member communications
Communication Preferences
- Channel Preferences - Email, SMS, in-app notifications
- Frequency Settings - How often to receive messages
- Content Preferences - Types of messages to receive
- Opt-out Options - Unsubscribe from communications
Reporting and Analytics
Member Analytics
- Growth Metrics - New member acquisition
- Retention Rates - Member retention statistics
- Engagement Levels - Member activity analysis
- Demographics - Member demographic breakdown
Financial Reports
- Revenue by Member - Individual member revenue
- Membership Revenue - Total membership income
- Payment Trends - Payment pattern analysis
- Churn Analysis - Member cancellation analysis
Usage Reports
- Facility Utilization - Which areas members use most
- Peak Usage Times - Busiest times and days
- Member Behavior - Usage patterns and preferences
- Capacity Planning - Facility capacity analysis
Best Practices
Member Onboarding
- Collect Complete Information - Gather all necessary details
- Set Up Appropriate Plan - Choose the right membership level
- Issue Access Cards - Provide RFID cards if using access control
- Send Welcome Package - Provide club information and guidelines
- Schedule Orientation - Offer facility tours and training
Ongoing Management
- Regular Communication - Keep members informed and engaged
- Monitor Usage - Track member activity and engagement
- Address Issues Promptly - Resolve problems quickly
- Gather Feedback - Regularly collect member input
- Update Information - Keep member data current
Retention Strategies
- Engagement Programs - Activities to increase member involvement
- Loyalty Rewards - Incentives for long-term members
- Personalized Service - Tailor services to member needs
- Community Building - Foster member relationships
- Value Communication - Regularly communicate member benefits