Kiosk app

The kiosk app is a self-service screen you run on a tablet or touchscreen at your gym’s entrance or front desk. Members identify themselves to check in, staff work a class roster, and visitors browse and book classes, areas, and plans without waiting for a staff member. The kiosk runs in a browser on a dedicated device and stays signed in to one gym. Each capability is a toggle you control per gym, so the kiosk shows only what that location needs.

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Overview

• Self-service on a tablet - Runs in a browser on a dedicated device at your gym’s entrance or front desk, staying signed in to one gym.
• Per-gym toggles - Each capability is turned on or off per gym, so the home screen shows only the tiles that location needs.
• Member check-in - Members identify themselves by QR code, access card, PIN, phone QR, staff search, or a class roster, and the kiosk resolves them to a booking, membership, or walk-in.
• Finish on the member’s phone - Booking and subscription flows complete in the member’s portal after they scan a QR code the kiosk displays, so members never sign in on the device.
• Credential self-enrollment - When enabled in Access control, a member can authenticate and register their own access card at the kiosk.
• Browse and book - Members browse the class schedule, area types, plans, and products, and start check-in or booking from the relevant tile.
• Front desk fallback - Cases that cannot be completed unattended stop with a front-desk-required result for staff to handle from the admin.

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What the kiosk does

The kiosk home screen shows a tile for each enabled capability:

• Check in - a member identifies themselves and the kiosk records their check-in.
• Classes - browse the day’s schedule and check in to a class.
• Plans - browse plans and subscribe on-site.
• Products - browse your product catalog.
• Area tiles - one tile per area type you choose to show, leading to area booking.

A member never signs in on the kiosk. Booking and subscription flows finish on the member’s own phone by scanning a QR code the kiosk displays, which deep-links into their member portal.

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Setting up a device

The kiosk lives at your organization’s kiosk address (for example, your-org.kiosk.1club.ai). When only one gym has the kiosk enabled, the address resolves to it automatically; with several enabled, the URL includes the gym’s slug. To switch the device to a different gym later, long-press the logo on the kiosk to re-enter setup.

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Member check-in

From the Check in tile (or a class’s check-in screen), a member identifies themselves. The kiosk previews what the check-in would use, shows a confirmation screen with the member’s name and the entry it will record, and commits it only after staff or the member confirms. An abandoned confirmation clears itself after 30 seconds.

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Identification methods

Which methods appear depends on your Access control identification methods and the kiosk toggles below. See Access cards for the QR, card, and PIN credentials members present.

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What a check-in resolves to

The kiosk mirrors the admin check-in rules and resolves the member to one of these entries:

• Booking - the member has a confirmed booking whose check-in window is open at this gym.
• Membership - no booking, but the member holds an eligible membership for general entry. If the plan limits sessions, the confirmation screen shows uses remaining and the visit decrements it.
• Free class walk-in - the member walks in to a free class.
• Membership class walk-in - the member walks in to a class covered by an eligible membership.

If the member is already checked in for that booking or class, the kiosk shows a warning instead of recording a duplicate.

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When the front desk is required

Some cases cannot be completed unattended and the kiosk stops the member with a front-desk-required result. Staff handle these from the admin. This happens when:

• The member has an active membership, but it has an unpaid balance, a scope that does not apply, or no uses left.
• The only way in is a pay-per-visit (direct payment) or an external program, which needs operator validation.
• A booking has an outstanding balance that must be paid first.

For the full matrix of when a member gets in, what payment is enforced, and how walk-ins are handled, see Check-in models.

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Self-enrolling a credential

When credential enrollment is enabled in Access control, a member can register their own access card at the kiosk. The member first authenticates (for example by scanning their phone QR), then taps or scans the new card to enroll it. If enrollment is turned off, the kiosk tells the member it is not available.

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Browsing and booking

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Classes

The Classes tile shows the schedule by day. A member taps a class to see its details, then starts check-in from there.

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Areas and courts

Each area type you choose to show appears as its own tile on the home screen. A member picks the area and time slot, reviews the booking summary, and scans the displayed QR code with their phone to complete the booking in their portal.

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Plans

The Plans tile lists the plans available at that gym with pricing and session details. A member taps a plan, reviews it, and scans the displayed QR code to subscribe from their phone.

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Products

The Products tile displays your product catalog, grouped by category with prices, for members to browse on-screen.

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Kiosk settings

Configure the kiosk per gym under Settings > Member Apps > Kiosk App (/settings/member-experience/kiosk). A live preview on the left reflects each change. Enable Enable Kiosk for a gym first to reveal the rest:

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Related

• Check-in models - how members get in, and when payment is enforced
• Access control - identification methods, check-in mode, and credential enrollment
• Access cards - the QR codes, cards, and PINs members present at the kiosk
• Attendance - review the check-ins the kiosk records