Common Issues
Login Problems
Can’t Access Admin Panel
Symptoms: Unable to log in or access the admin interface Solutions:- Check URL - Ensure you’re using the correct admin URL
- Verify Credentials - Double-check username and password
- Clear Browser Cache - Clear cookies and cached data
- Try Different Browser - Test with Chrome, Firefox, or Safari
- Check Internet Connection - Ensure stable internet connection
- Contact Administrator - Ask admin to verify your account status
Password Reset Issues
Symptoms: Password reset email not received or reset not working Solutions:- Check Spam Folder - Look in spam/junk email folder
- Wait for Email - Allow up to 15 minutes for email delivery
- Try Again - Request another password reset
- Check Email Address - Verify correct email address is on file
- Contact Support - Get help from technical support
Dashboard Issues
Widgets Not Loading
Symptoms: Dashboard widgets show loading spinner or error messages Solutions:- Refresh Page - Reload the dashboard page
- Check Internet Connection - Ensure stable connection
- Clear Browser Cache - Clear cached data and cookies
- Disable Browser Extensions - Turn off ad blockers or extensions
- Try Incognito Mode - Test in private/incognito browsing
- Contact Support - Report persistent issues
Data Not Updating
Symptoms: Dashboard shows outdated information Solutions:- Refresh Data - Click refresh button on widgets
- Check Date Range - Verify date range settings
- Wait for Sync - Allow time for data synchronization
- Log Out and Back In - Refresh your session
- Clear Cache - Clear browser cache and cookies
Member Management Issues
Member Not Appearing in List
Symptoms: New member doesn’t show up in member list Solutions:- Check Filters - Verify no filters are hiding the member
- Refresh Page - Reload the member list
- Check Member Status - Verify member is active
- Search for Member - Use search function to find member
- Check Permissions - Ensure you have access to view members
- Contact Support - Report missing member data
Can’t Edit Member Information
Symptoms: Unable to modify member details Solutions:- Check Permissions - Verify you have edit permissions
- Refresh Page - Reload the member profile page
- Clear Browser Cache - Clear cached data
- Try Different Browser - Test with different browser
- Contact Administrator - Ask admin to check permissions
Booking Issues
Booking Not Showing in Calendar
Symptoms: New booking doesn’t appear in calendar view Solutions:- Refresh Calendar - Reload the calendar page
- Check Date Range - Verify correct date is selected
- Check Area Filter - Ensure correct area is selected
- Verify Booking Status - Confirm booking was created successfully
- Check Permissions - Verify you can view the booking
- Contact Support - Report calendar display issues
Can’t Create Booking
Symptoms: Unable to create new bookings Solutions:- Check Required Fields - Ensure all required information is filled
- Verify Area Availability - Confirm area is available at selected time
- Check Member Status - Ensure member has active membership
- Clear Form - Clear form and try again
- Refresh Page - Reload the booking page
- Contact Support - Get help with booking creation
Payment Issues
Payment Not Processing
Symptoms: Payment fails or doesn’t complete Solutions:- Check Payment Method - Verify card details are correct
- Try Different Card - Test with different payment method
- Check Card Limits - Ensure sufficient funds available
- Contact Bank - Verify card isn’t blocked
- Try Again Later - Payment systems may be temporarily down
- Contact Support - Get help with payment processing
Invoice Not Generating
Symptoms: Unable to create or generate invoices Solutions:- Check Member Information - Verify member details are complete
- Check Billing Settings - Verify billing configuration
- Refresh Page - Reload the invoice page
- Clear Browser Cache - Clear cached data
- Try Different Browser - Test with different browser
- Contact Support - Report invoice generation issues
System Performance Issues
Slow Loading
Symptoms: Pages load slowly or timeout Solutions:- Check Internet Connection - Ensure stable, fast connection
- Close Other Tabs - Reduce browser resource usage
- Clear Browser Cache - Clear cached data and cookies
- Disable Extensions - Turn off browser extensions
- Restart Browser - Close and reopen browser
- Contact Support - Report performance issues
System Errors
Symptoms: Error messages or system crashes Solutions:- Refresh Page - Reload the current page
- Clear Browser Cache - Clear cached data
- Try Different Browser - Test with different browser
- Check System Status - Verify system is operational
- Contact Support - Report system errors immediately
Browser-Specific Issues
Chrome Issues
- Clear Cache: Settings > Privacy > Clear browsing data
- Disable Extensions: Settings > Extensions > Turn off extensions
- Update Browser: Help > About Google Chrome
Firefox Issues
- Clear Cache: Settings > Privacy > Clear Data
- Disable Add-ons: Add-ons Manager > Disable add-ons
- Update Browser: Help > About Firefox
Safari Issues
- Clear Cache: Develop > Empty Caches
- Disable Extensions: Safari > Preferences > Extensions
- Update Browser: Safari > About Safari
Mobile Issues
App Not Working
Symptoms: Mobile app crashes or doesn’t function properly Solutions:- Update App - Install latest app version
- Restart App - Close and reopen the app
- Check Internet - Ensure stable mobile connection
- Restart Device - Restart your mobile device
- Reinstall App - Delete and reinstall the app
- Contact Support - Report mobile app issues
Mobile Website Issues
Symptoms: Mobile website doesn’t work properly Solutions:- Clear Browser Cache - Clear mobile browser cache
- Update Browser - Install latest browser version
- Check Internet - Ensure stable mobile connection
- Try Different Browser - Test with different mobile browser
- Contact Support - Report mobile website issues
Getting Help
Self-Service Options
- Check Documentation - Review relevant documentation sections
- Use AI Assistant - Ask the AI Assistant for help
- Search Knowledge Base - Search for similar issues
- Check System Status - Verify system is operational
Contact Support
- Email Support - Send detailed description of issue
- Phone Support - Call during business hours
- Live Chat - Use live chat for immediate help
- Submit Ticket - Create support ticket for complex issues
When Contacting Support
- Describe the Problem - Provide clear description of the issue
- Include Steps - List steps you’ve already tried
- Provide Screenshots - Include screenshots if helpful
- Include Error Messages - Copy any error messages exactly
- Specify Browser - Mention which browser you’re using
- Include Account Info - Provide your organization name
Prevention Tips
Regular Maintenance
- Keep Browser Updated - Use latest browser version
- Clear Cache Regularly - Clear browser cache weekly
- Use Strong Passwords - Use secure, unique passwords
- Log Out Properly - Always log out when finished
- Backup Data - Regularly backup important data
Best Practices
- Use Supported Browsers - Stick to recommended browsers
- Avoid Public Wi-Fi - Use secure internet connections
- Keep System Updated - Install system updates promptly
- Monitor Performance - Watch for performance issues
- Report Issues Early - Report problems as soon as they occur