Attendance lives under Schedule > Attendance (
/schedule/attendance), and individual check-in records open under Schedule > Check-ins (/schedule/checkins). Check-ins are not under Members.Before you start: how strict your check-in flow is depends on your booking policy and access-control settings. Read Check-in models for an overview, then configure the rules in Booking policies and Access control.
Overview
The attendance log records member visits, tracks usage against memberships, and lets you see activity patterns over time. Recording a check-in reuses the same pricing, payment, and membership-consumption logic as booking, so a walk-in is priced and debited exactly like a pre-booked session. Key capabilities:- Record check-ins - Check a member in against an existing booking, or pick an entrance method (membership, external program, or direct payment) for a walk-in.
- Anonymous check-ins - Log a visit without a member account when the club runs in flexible check-in mode.
- QR check-in - Scan a member’s check-in code to check them in to the current club.
- Usage tracking - Automatically decrement membership uses when a check-in consumes a limited plan.
- Change entry method - Switch the entrance method on a booking-anchored check-in after the fact.
- Activity charts - See check-ins over a date range, or by hour for a single day.
- Reference tracking - See exactly what each check-in was recorded against: a class, a booking, a membership, or an area.
Viewing the attendance log
Open the log
- Go to Schedule > Attendance in the admin panel.
- The log lists every check-in for your organization across the selected date range.
- Use the filter bar at the top to change the timeframe, pick a custom date range, or filter by club (the club filter appears only when you have access to more than one club).
Read the activity chart
Above the grid, 1club shows a chart of check-in activity:- Over a multi-day range, a line chart plots check-ins per day.
- When you narrow the range to a single day, the chart switches to an hourly bar chart bounded by that club’s operating hours, so you can see your busy periods.
Read the grid
Each row is one check-in. The columns are:- Member - Member name, avatar, and email. Rows without a member show Anonymous.
- Date - The check-in date.
- Time - The check-in time.
- Reference - What the visit was recorded against: a class, a booking (class, area, or instructor), or a membership (with remaining usage). A row can show more than one, for example a booking plus the membership that covered it.
- Entry method - How the member entered: Direct Payment, Membership, or External Program. Shown as
-when none was recorded. - Actions - Delete the check-in (requires the
checkin.delete.clubpermission).
Recording a check-in
From the attendance log, click Add Check-in (top right) to open the check-in dialog. What you see depends on the member’s bookings and your booking policy.1
Select the member
Use the Contact picker to find the member. In a club that allows anonymous check-ins, this field is labelled Contact (optional) and you can leave it empty - see Anonymous check-ins.
2
Pick a booking or an entrance method
If the member has a confirmed or pending booking for today, it appears as a selectable button - pick it to anchor the check-in to that booking. If there is no booking, choose an entrance method instead: Use Membership, Pay Now (direct payment), or External Programs.
3
Collect payment if required
When the entrance method owes money (a Pay Now walk-in, a membership with an unpaid balance, or an external program with a per-visit fee) and your booking policy enforces payment, a payment section appears. Pick how the member pays (cash, card, POS terminal, or wallet) before you can continue. If the policy does not enforce payment, you can record the visit and settle later.
4
Add the check-in
Click the confirm button. 1club records the check-in, decrements membership usage if the plan is limited, and settles any payment you collected - all in one atomic step.
Entrance methods
When a check-in is not simply anchored to an already-paid booking, you pick how the member enters. The available methods and whether one is mandatory come from the matching booking policy (see Check-in models):- Use Membership - Counts the visit against one of the member’s active memberships. Usage is decremented automatically if the plan has a limit. Only memberships eligible for this visit are selectable. Members can check in more than once per day - a morning and an evening session are both recorded; a quick re-scan at the door within a few minutes is treated as the same visit rather than a new one.
- Pay Now - The member pays for this single visit at the front desk. You can apply a discount code to a class-anchored Pay Now walk-in before collecting payment.
- External Programs - The member enters through a third-party program (a partner curriculum, a corporate-wellness benefit, a federation pass). If the program charges an additional per-visit fee, you collect it here. See External programs.
Pre-booked sessions honor the booking. When a booking was created against a membership, that session was already debited from the membership at booking time. Checking the member in against that booking succeeds even if the membership has since become inactive or hit zero remaining uses - the booking is the receipt. This applies only to check-ins that select the booking. Walk-ins and entrance-method changes still require an active membership with remaining uses.
Check-in window
For staff whose role cannot bypass the window (managers, front desk, instructors), a booking-anchored check-in opens 1 hour before the booking starts and closes at the end of the booking date. Owners and admins can check members in outside that window.The check-in detail page
Click a row in the attendance grid to open the check-in at Schedule > Check-ins. The detail page shows the date and time, when it was created, the entrance method, the member (or Anonymous), the club, and full references to the linked booking, class, area, and membership (with links to each and the membership’s remaining usage). From here you can:- Change Entrance Method - Available on a booking-anchored check-in while the booking is still confirmed. Use it to correct how the member actually entered, for example switching a membership entry to a direct payment. Converting a paid entry to a different method triggers the appropriate refund or charge and warns you before you confirm.
- Delete - Remove the check-in (see below).
There is no general “edit” for a recorded check-in beyond changing its entrance method. To correct anything else, delete the check-in and record a new one.
Deleting a check-in
Delete a check-in from the Actions column in the grid, or from the Delete action on its detail page. You need thecheckin.delete.club permission. Confirm in the dialog to proceed.
Deleting reverses everything the check-in did, in one all-or-nothing transaction:
- Restores membership usage (credited back, capped at the plan’s maximum) and reactivates a membership that had flipped to
usedorexpired. - Voids any pending or zero-amount transactions attached to the check-in.
- Reverses any discount redemption recorded for the visit.
- Drops the external-program usage record so the program’s counter stays accurate.
- Reverts a linked booking out of
checked_inback toconfirmed.
Anonymous check-ins
When a club runs in flexible check-in mode, you can log a visit without selecting a member - useful for trial visitors and guests who do not yet have a profile. The Contact field becomes optional (Contact (optional)), and leaving it empty records the check-in as Anonymous in the grid and on the detail page. Anonymous check-ins are controlled by the booking policy and the club’s check-in mode in Access control - turn Check-in Mode to Flexible to allow them. See Check-in models for the full picture.QR code check-in
Click Scan QR on the attendance log to open the scanner. Scanning a member’s check-in code validates it and checks the member in to the current club, so busy front desks can process arrivals without opening the full dialog.Worked examples
Padel court booked and paid online
A member books and pays for a padel court in advance. When they arrive, open Add Check-in, select the member, and pick their booking for today. Because payment was collected at booking, there is nothing to charge - confirm the check-in and the booking flips to attended.Brazilian jiu-jitsu drop-in on a class pass
A member with a 10-session BJJ pass walks in for the evening class without a booking. Select the member, choose Use Membership, pick the pass, and confirm. 1club decrements one session from the pass and records the visit against it.Trial visitor at a yoga studio
A prospective member turns up for a trial class. The studio runs flexible check-in mode, so leave the Contact (optional) field empty, pick the class, and choose Pay Now to collect the drop-in fee. The visit is logged as Anonymous.Corporate-wellness member at a fitness gym
A member enters through a corporate-wellness partner. Select the member, choose External Programs, and pick the program. If the program charges a per-visit top-up fee, collect it in the payment section; if it is fully covered, confirm without payment. See External programs.Correcting a mis-recorded entry
Reception checked a climber in against their membership, but the member actually paid at the door. Open the check-in from the attendance log, click Change Entrance Method, switch to Pay Now, and confirm. 1club restores the membership session and records the payment.Tips & best practices
- Check members in promptly - Record the visit as the member arrives so your attendance and busy-hour charts stay accurate.
- Watch usage on limited plans - The Reference column shows remaining allowance for membership check-ins; keep an eye on members approaching their limit.
- Match the entrance method to reality - Recording the true method (membership vs. pay now vs. external program) keeps revenue and usage reporting correct. If you get it wrong, use Change Entrance Method rather than deleting.
- Refund before deleting - If a check-in collected a payment, refund it first, then delete. The system will not let you delete a paid check-in.
- Use QR scanning at peak times - The Scan QR flow is faster than the full dialog when a queue forms.
- Narrow to a single day for busy-hour insight - Selecting one day switches the chart to an hourly view bounded by your operating hours.
Troubleshooting
Issue: A member does not appear in the contact picker. Solution: Confirm the member exists in your contacts. If you are checking in a guest without an account, the club must be in flexible mode to record an anonymous visit. Issue: The system says the membership has no remaining uses. Solution: The plan is limited and all sessions are consumed. If the member had already booked this session against the same membership, check them in through that booking - the session was debited at booking time and the check-in still succeeds. Otherwise select a different entrance method. Issue: The check-in is blocked asking for payment. Solution: The matching booking policy enforces payment at check-in (or at booking with an outstanding balance). Collect payment with a method in the payment section, confirm an active membership, or apply an external program. See Booking policies. Issue: Check-in is not open yet, or is closed for the day. Solution: For non-admin roles, booking-anchored check-in opens 1 hour before the booking starts and closes at the end of the booking date. An owner or admin can check the member in outside that window. Issue: You cannot delete a check-in. Solution: Either you lack thecheckin.delete.club permission, or the check-in has a paid transaction. Refund the payment in Payments first, then delete.
Issue: A new check-in is not in the list.
Solution: Check the date range and club filter at the top - the check-in must fall inside the selected range. Rows are ordered by creation time, newest first.
Related
- Check-in models - Book & pay, walk-in with payment, or flexible check-in.
- Booking policies - Configure payment enforcement and check-in rules.
- Access control - Per-club check-in mode and identification methods.
- External programs - Third-party entrance methods and per-visit fees.
- Memberships - Plans, usage, and allowances that check-ins consume.
- Payments - Where check-in payments and refunds are recorded.