What is the Message List?
The message list is your central hub for managing all communications. It shows every message you’ve sent or received, along with delivery status, read receipts, and reply tracking. Think of it as your email inbox and sent folder combined.Key Features
Message Overview
- All messages in one organized list
- Delivery status for each message
- Read receipts showing who opened messages
- Reply tracking for conversation threads
Message Actions
- View message details and full content
- Resend failed messages automatically
- Delete draft messages you no longer need
- Reply to messages to continue conversations
Status Tracking
- Real-time updates on message delivery
- Read status for each recipient
- Reply notifications when responses arrive
- Failed message alerts for troubleshooting
Message Statuses
Draft Messages
- Saved but not sent messages
- Can be edited and sent later
- Appear in your list for easy access
- Perfect for complex messages you’re working on
Sent Messages
- Successfully delivered to all recipients
- Show delivery confirmation status
- Track read receipts from recipients
- Cannot be edited once sent
Delivered Messages
- Confirmed delivery to recipient’s inbox
- Higher engagement than just “sent”
- Shows message reached the destination
- Next step is waiting for opens
Opened Messages
- Recipients have read the message
- Shows engagement with your content
- Track open rates for campaign analysis
- Indicates successful message delivery
Failed Messages
- Delivery failed for some reason
- Can be resent to try again
- Check recipient details for issues
- Common causes include invalid emails
Replied Messages
- Recipients have responded to your message
- Shows active engagement with your content
- Continue conversation by replying back
- Track response rates for analysis
Viewing Messages
Message List View
- All messages displayed in a table
- Sort by date to see recent messages first
- Filter by status to find specific types
- Search by subject or recipient name
Message Details
- Click any message to view full details
- See complete content and formatting
- View recipient list and delivery status
- Check reply thread if applicable
Recipient Information
- See who received each message
- Track individual read status
- View delivery details for each recipient
- Identify failed deliveries quickly
Message Actions
View Message
- Click on any message in the list
- See full content and details
- View recipient information and status
- Check reply thread if available
Resend Failed Messages
- Find failed messages in the list
- Click “Resend” on the failed message
- Confirm resend in the dialog
- Message attempts delivery again
Delete Messages
- Select draft or failed messages
- Click “Delete” to remove
- Confirm deletion in the dialog
- Message is permanently removed
Reply to Messages
- Click “Reply” on received messages
- Original sender becomes recipient
- Subject line prefixed with “Re:”
- Compose your response and send
Message Management
Draft Management
- Save work in progress as drafts
- Edit drafts anytime before sending
- Delete unused drafts to keep list clean
- Organize drafts by project or campaign
Failed Message Handling
- Identify common causes of failures
- Check recipient email addresses
- Resend after fixing issues
- Remove invalid recipients
Reply Management
- Track conversation threads easily
- Respond to messages quickly
- Maintain context in conversations
- Archive completed conversations
Advanced Features
Message Search
- Search by subject or content
- Filter by recipient name or email
- Find messages by date range
- Quick access to specific messages
Bulk Actions
- Select multiple messages for actions
- Delete multiple drafts at once
- Resend multiple failed messages
- Organize messages efficiently
Message Analytics
- Track delivery rates across campaigns
- Monitor open rates for engagement
- Analyze reply rates for response
- Identify successful message patterns
Best Practices
Message Organization
- Use clear subject lines for easy identification
- Delete old drafts regularly
- Archive completed conversations
- Keep message list clean and organized
Status Monitoring
- Check failed messages regularly
- Resend important failed messages
- Monitor delivery rates for issues
- Address problems quickly
Reply Management
- Respond to messages promptly
- Maintain conversation context
- Use reply threads effectively
- Close conversations when complete
Troubleshooting
Common Issues
- Messages not sending - Check recipient emails
- High failure rates - Verify email addresses
- Low open rates - Improve subject lines
- No replies - Check message content
Failed Message Causes
- Invalid email addresses - Check recipient details
- Spam filters - Avoid spam trigger words
- Server issues - Try resending later
- Recipient inbox full - Contact recipient directly
Delivery Problems
- Check internet connection for sending issues
- Verify recipient emails are correct
- Try resending failed messages
- Contact support for persistent issues
Getting Started
- View your message list to see all communications
- Check message statuses to understand delivery
- Resend any failed messages that need attention
- Reply to messages that require responses
- Clean up drafts and organize your messages