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A block takes an area off the bookable schedule for a specific period. Use it for anything with a start and an end: resurfacing a court, a holiday, a camp taking over the gym, a burst pipe. You create blocks from Schedule, on the area lanes. A block is the area equivalent of an instructor’s time off.

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Overview

  • Time-ranged - A block has a start and an end, so the area reopens on its own. You don’t have to remember to undo it.
  • One area or the whole gym - Closing every area in a gym is a single entry, not one per court.
  • Respected everywhere - The closed period stops new bookings on the admin schedule, the member portal and app, the marketplace, and the API.
  • Existing bookings are untouched - A block stops new bookings. Bookings already in the period stay, so you decide who to move or cancel.
  • Overridable by staff - Someone with permission to manage bookings can still record a booking inside a closed period, which is what you need when entering a session that already happened.

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Block or maintenance status?

Both take an area out of the booking flow, but they answer different questions. Set Maintenance on the area itself (Resources > Areas) when a space is out of action with no end in sight. Reach for a block whenever the period is known, which is most of the time.
Do not block a period by creating a placeholder booking. A booking is a financial record and will show up in your revenue reports. A block is not.

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Creating a block

Two routes, both on Schedule:
  • Click Add in the header, then Block.
  • Drag out the hours you want on an area’s lane, then choose Add block. The area and the times come pre-filled from what you selected.
The dialog asks for:
  • Gym - which gym the block belongs to.
  • What is blocked - either a single area, or Whole club (all areas) to close every area in that gym with one entry.
  • Start and End - the period. These default to that day’s opening and closing hours, so blocking a full day needs no editing. Change either one and your times are kept from then on.
  • Reason - free text, shown as the label on the schedule. “Resurfacing”, “Camp”, “Public holiday”.

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Blocking a whole gym

Choose Whole club (all areas) rather than creating one block per court. One entry is easier to remove afterwards, and areas you add later are covered by it automatically - useful when a camp or holiday block is created weeks ahead.

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What a block looks like on the schedule

The blocked period appears as a grey, dashed card on the area’s lane, labelled with your reason. It sits behind the day’s real bookings rather than replacing them, so you can still see who is booked in the period you just blocked. A gym-wide block shows on every one of that gym’s area lanes in the day view. In the week and 3-day views, where all resources share one column per day, it shows as a single card so it can’t crowd out the day’s bookings. Click the card to edit it, or use its menu to delete it. Deleting a block reopens the period immediately.

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Booking into a blocked period

Members cannot book a blocked period. The slots are simply not offered. Staff who can manage bookings get a different result: the booking is refused with This area is blocked during this slot, alongside a Book anyway option. That override exists for backfilling - recording a session that really happened before the block was entered. If the blocked period is also at capacity - another booking or class already occupies it - going through requires a second step: a dialog names what’s already there and requires a note before you can save. See Overriding a scheduling conflict for how that works and who can do it.

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Recurring blocks

Blocks do not repeat. A block is one concrete period. For a pattern that repeats every week - closed every Monday morning, or a shorter Sunday - set the area’s Operating hours instead (Resources > Areas). Operating hours are the recurring schedule; blocks are the exceptions to it.

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Permissions

Reading blocks needs the same access as reading the schedule. Creating, editing, and deleting them needs permission to manage areas, which is the same permission that governs the areas themselves. Admins and managers have it by default; see Roles and permissions. Overriding a block - or a genuine conflict - while creating a booking is governed separately, by permission to manage bookings. See Overriding a scheduling conflict.