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Payment methods are the ways your organization can take money - cash, card via Stripe, in-app wallet credit, and any custom manual method you define. You configure them under Settings > Billing > Payment methods, control where each one is visible, and choose which method members see preselected when they book in the portal.

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Overview

The Payment methods list combines two sources:
  • System methods - provided by 1Club, marked with a System chip. Stripe Card appears here once you connect Stripe. You can’t create, edit, or delete these from this page.
  • Organization methods - manual methods you create yourself, for money you collect outside a payment gateway (cash, bank transfer, and similar).
Each row shows the method’s Name, Code, Visibility, and a Preferred toggle (for methods available to member bookings). System methods sort to the top of the list.

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Adding a manual payment method

  1. Go to Settings > Billing > Payment methods.
  2. Click Add payment method.
  3. Fill in:
    • Name - what the method is called in the admin and at checkout (for example, “Cash” or “Bank transfer”).
    • Code - a short identifier used in reports and integrations (for example, cash, venmo, square).
    • Visibility - Private (admin only), Public, or Member only (shown in the member portal and app).
  4. Click Save.
Manual methods record a payment without going through a gateway - useful for in-person collection or any flow you settle outside Stripe. Every manual method you create belongs to the Manual channel automatically; there’s no channel picker.

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Editing or deleting a method

  • Edit - open an organization method to change its Name or Visibility. The Code is locked after creation, because reports and integrations reference it.
  • Delete - only methods that aren’t referenced by any existing payment can be deleted. If a method has been used, change its Visibility to hide it instead - this keeps historical payments intact.
  • System methods can’t be edited or deleted here. For Stripe Card, the row’s action links to Configure Stripe integration so you manage it under Integrations.

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Preferred method for member bookings

Methods that are available to member bookings show a Preferred toggle in the list. Turn it on for one method to preselect it when a member books a class in the member portal, reducing checkout friction. Turning on a different method’s toggle moves the preference; turn the current one off to leave members with no preselection so they choose explicitly.

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Channels

Every method belongs to a channel, which determines how a payment is processed:
  • Manual - recorded outside any gateway (cash, bank transfer). This is the channel for every method you create.
  • Stripe (Card) - card processing through your connected Stripe account. Provided as a system method.
  • Wallet - in-app wallet credit. Provided as a system method.
A method’s channel is fixed. To take card payments you don’t create a Stripe method - you connect Stripe and the system Stripe Card method appears automatically.

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Worked examples

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Accept cash at the front desk

  1. Add a manual method named “Cash” with Visibility set to Private.
  2. Front-desk staff can select it on point-of-sale and walk-in payments, while members never see it in the portal.

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Let members pay by card in the portal

  1. Connect Stripe under Integrations.
  2. The Stripe Card system method appears automatically in Payment methods.
  3. Make sure it’s visible to members, then turn on its Preferred toggle so it’s preselected for bookings.

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Add bank transfer for invoiced billing

  1. Add a manual method named “Bank transfer” with Visibility set to Private.
  2. Use it when reconciling paid invoices for corporate accounts or families that settle by transfer.

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Sell class packs on a wallet at a climbing gym

If members top up an in-app wallet and spend it on drop-ins, keep the system Wallet method visible to members so wallet credit is an option at checkout, and reserve a Private “Cash” method for the desk.

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Tips & best practices

  • Keep codes stable. They’re referenced in reports and integrations, and can’t be changed after a method is created.
  • Hide, don’t delete. Changing a deprecated method’s visibility keeps historical payments intact; deletion is blocked once a method has been used.
  • Pick one preferred method. Only one method is preselected for member bookings - choose the one most members use.
  • Set visibility deliberately. Anything set to Public or Member only shows in the member portal and app; use Private for desk-only methods like cash.

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Troubleshooting

A method won’t delete It’s referenced by at least one existing payment. Change its Visibility to hide it instead of deleting. Members can’t pay by card in the portal Connect Stripe under Integrations, then confirm the Stripe Card method’s Visibility allows members to see it. The Preferred toggle isn’t shown for a method Only methods available to member bookings show the toggle. Check that the method’s visibility makes it available to members. A member sees a method they shouldn’t at checkout Set that method’s Visibility to Private so it’s admin-only.
  • Integrations - connect Stripe so card payments become available.
  • External programs - third-party entrance methods whose per-visit fees are collected with these payment methods.
  • Payments - review actual payment records by method.