Skip to main content
Reviews lists every review attached to your organization: those submitted by members through 1Club and reviews synced from your clubs’ Google listings. You moderate them here and decide which ones appear in the website’s Reviews section. In the admin it lives under Marketing > Reviews (route /marketing/reviews).

​
Overview

  • One list for both sources - Member (“1club”) reviews and Google reviews sit in the same grid.
  • Moderation - Toggle each review public or private, mark it verified or unverified, or delete it.
  • Stats at a glance - Total reviews, average rating, recent reviews, and verified count, plus review-request conversion stats when you run them.
  • Filtering and search - Narrow by club, instructor, rating, source, or contact, and search review content.
  • Google sync - Google reviews flow in automatically for any club that has a Google place linked.
  • Website rendering - Public reviews feed the Reviews section of your website.

​
What the page shows

The page opens with stat cards followed by a data grid.

​
Stat cards

Four cards always show:
  • Total Reviews - Count of all reviews for the current filter.
  • Average Rating - Mean rating shown as X/5.
  • Recent Reviews - Reviews created in the last 30 days.
  • Verified Reviews - How many you have marked verified.
If you have been running review-request automations that point happy members to Google, three more cards appear:
  • Google CTA shown - How many members were shown the “leave a Google review” prompt.
  • Clicked Google CTA - How many clicked through to Google.
  • Google CTA conversion - Click-through rate as a percentage.
A footnote under these reads: “Tracks members who clicked through to Google. Whether they actually post depends on their Google account.”

​
Review grid columns

  • Author - The member’s name and email for 1club reviews, or the reviewer’s public name and avatar for Google reviews.
  • Club - Which gym the review is attached to; some reviews also show an area underneath.
  • Instructor - The instructor the review is about, if any.
  • Content - The review title with a two-line clamp of the comment body.
  • Rating - 1 to 5 stars, with the numeric value alongside.
  • Source - A 1club or Google chip.
  • Verified - A chip showing Verified or Unverified.
  • Public - A chip showing Public or Private.
  • Published At - The publish date, falling back to the creation date.
Open the filters drawer above the grid to narrow the list by:
  • Club - A single club (defaults to all your accessible clubs).
  • Instructor - Reviews about a specific instructor.
  • Rating - Exactly 5, 4, 3, 2, or 1 stars.
  • Source - 1club or Google.
  • Contact - Reviews tied to a specific member (via the contact picker).
The grid’s search box matches on review content. Filters and search are written to the URL, so a filtered view can be bookmarked or shared.

​
Moderating a review

Each row’s action menu carries three options:
  • Make Public / Make Private - Toggles whether the review appears on your public website. Private reviews stay in the list but are excluded from the website’s Reviews section.
  • Verify / Unverify - Toggles the verified flag. Verified reviews carry a badge on the public site so visitors can tell which come from confirmed members.
  • Delete - Removes the review after a confirmation dialog. This is a soft delete.
Public, private, and verified states each show as a chip in the grid, so you can scan moderation status without opening anything.

​
Where reviews come from

​
1club reviews

Members submit these through the member portal or post-booking prompts. They are tied to a user account, so the Author column shows the member’s name and email. New member reviews are yours to moderate before they surface publicly.

​
Google reviews

Google reviews sync in automatically for any club that has a Google place linked (the same place you pick when setting up your listing during onboarding or in the website builder). The sync pulls the most recent Google reviews for the club, keeps the aggregate Google rating and review count on the club, and imports each review with its original author name, avatar, rating, and text. Google reviews arrive public and verified by default. You cannot edit their content, but you can toggle their public and verified state or delete them. Because the content comes from Google, the Author avatar is the reviewer’s Google photo rather than a 1Club profile.
Google reviews are read-only in one direction: 1Club imports them, it does not post replies back to Google. Reviews sync when a club’s Google place is set or refreshed, not on a manual button in this page. To connect a club to Google, see Integrations.

​
Review requests (automation)

The way you actively collect more reviews is through Automations. A review request step sends a member a link to leave a review after a trigger - most commonly after they check in to a class (booking.checked_in). You configure:
  • Channels - Email, SMS, or both.
  • Instructor voice (optional) - Include an AI-personalized chat bubble written in a casual, professional, or motivational style, and optionally send it from the instructor’s own verified email. The message adapts to how many classes the member has attended (first-timer, getting started, regular, or loyal veteran).
  • Sessions between requests (optional) - Ask again only once the member has attended N sessions since their last request, counted across every club in your organization. This spaces the ask by engagement rather than by the calendar, so an infrequent visitor is not asked after every single visit. You can also choose whether a brand new member is asked after their very first session.
  • Frequency limit (optional) - Skip the step if the member has already had N requests in a rolling window, so you never over-ask. This is a ceiling on top of the session interval, and both must allow a request before it goes out.
  • Google conversion (optional) - After a member leaves a positive internal review, show them a call-to-action to post the same review on Google. This only fires when their rating meets a threshold you set (1, 3, 4, or 5 stars; default 4), so only your happiest members are nudged toward a public Google review.
The Google conversion prompts are exactly what the Google CTA shown / Clicked / conversion stat cards on this page count.

​
Worked examples

​
Padel club funneling five-star players to Google

A padel club adds a review-request automation triggered on check-in, email plus SMS, with Google conversion enabled at a threshold of 5. Only members who leave a 5-star internal review see the Google CTA. Over a month, the Google CTA shown and Clicked Google CTA cards show how many were nudged and how many followed through.

​
Jiu-jitsu gym with a personal coach voice

A jiu-jitsu gym enables the instructor voice in motivational style and sends from the coach’s email. A loyal veteran who just finished their 30th class gets a warm, personal ask that references their dedication, which lands better than a generic template.

​
Yoga studio moderating a mixed feed

A yoga studio syncs Google reviews and collects 1club reviews. Staff filter Source = Google to spot-check imported reviews, mark the most representative ones Verified, and set a couple of off-topic ones to Private so they stay out of the website’s Reviews section. A climbing gym wants only glowing, on-brand reviews on its site. They filter by Rating = 5, verify the best ones, and make anything lukewarm private. The website’s Reviews section then renders just the curated, public set.

​
Tips & best practices

  • Verify before you feature - Mark the reviews you trust as verified so the public badge signals authenticity.
  • Use the rating threshold - Set the Google conversion threshold to 4 or 5 so you only send public-review nudges to satisfied members.
  • Space requests by sessions, then cap them by time - Set Sessions between requests so the ask tracks how much a member actually trains, and keep a frequency limit as the ceiling for your most frequent attendees. A time cap on its own leaves once-a-month visitors being asked after every visit.
  • Curate, do not delete - Prefer Make Private over Delete for reviews you simply do not want on the site; deletion is permanent.
  • Watch the conversion cards - A high “shown” count but low “clicked” count suggests the message or channel needs tuning.

​
Troubleshooting

Issue: Google reviews are not appearing in the list. Solution: The club has no Google place linked, or it has not synced yet. Connect the club to its Google listing (during onboarding or in the website builder / club settings) so the sync can run. See Integrations. Issue: A review is missing from the website but shows in the list. Solution: It is set to Private. Open its action menu and choose Make Public. Private reviews stay in the list but are excluded from the website’s Reviews section. Issue: The Google conversion stat cards are not showing. Solution: They only appear once at least one review-request prompt has been shown. Set up a review-request automation with Google conversion enabled and let it run. Issue: The Google CTA shows a high “shown” count but few clicks. Solution: Try adding SMS as a channel, enabling the instructor voice, or adjusting timing in the automation. Whether a member actually posts after clicking depends on their Google account and is outside 1Club’s control. Issue: I cannot moderate reviews, only view them. Solution: Moderation actions (make public, verify, delete) require the marketing.manage.club permission. Viewing the list and stats needs marketing.read.club. Ask an admin to grant the manage permission.
  • Website builder - The Reviews section renders your public reviews on the site.
  • Automations - Build the review-request step that collects reviews and drives Google conversions.
  • Business audit - The AI visibility report analyzes your public review sentiment.
  • Integrations - Connect a club to its Google listing so Google reviews sync in.