When this matters
- Opening a second location - add it as another club in the same organization, so the two share memberships, billing, and branding while each keeps its own address, hours, sports, and amenities.
- Running two separate businesses - keep them as two organizations under one login, each with its own Stripe account and member base, and move between them with the organization switcher.
- Comparing locations - admins switch to All clubs for the org-wide picture, while other staff work in one club at a time.
- A member visits two locations - members belong to the organization, not to a club, so front desk at either location finds the same member record instead of creating a duplicate.
- Data that seems to be missing - most “missing data” reports are really the wrong organization or club selected.
Organizations
An organization is your 1Club account. Its identity and account-wide settings live under Settings > Organization (see Organization settings). The organization owns:- Identity - name, slug, and description used in emails, member portals, and admin headers. The organization Email is the fallback sender for organization-wide mail; see Email sending.
- Locale and formatting - time zone, currency, supported locales, and default locale. The time zone is the default for every date-related feature: today/this-week widgets, recurring jobs, and exports. A club can run on its own time zone instead (see Creating or editing a club).
- Billing and branding - plan, brand assets, and billing entities belong to the whole org. Payment providers such as Stripe are connected per billing entity, and every club bills through the organization’s default billing entity unless you assign it another one. See Billing entities.
- People - members, contacts, staff, and the users who can sign in to the admin. A member belongs to the organization, not to one of its clubs: their memberships, bookings, check-ins, and orders each carry their own club.
organizationId, a member, booking, or invoice created in one organization is invisible in another - even if the same person administers both.
“Organization” is an internal term. It is never shown to members in the mobile app or portal. To a member, your brand is simply the club (or a set of clubs) they choose from. Use “organization” in the admin and in staff-facing docs, not in member-facing copy.
Switching organization
If your user belongs to more than one organization, an organization switcher appears in the organization menu at the top of the left rail. Selecting a different organization:- Calls the switch-organization flow, which reissues your session for the new org (the org context is carried in your JWT).
- Drops all cached queries so the previous organization’s records cannot linger on screen.
- Reloads every list and detail view against the new organization’s data.
Creating a new organization is a platform-level action available only to 1Club staff (super admins). To add another organization to your account, contact support rather than looking for a “New organization” button in settings.
Clubs
A club is a physical location that belongs to an organization. Every organization has at least one club; multi-location businesses add more. Manage them under Settings > Clubs > Clubs, which lists each club as a card showing its name, slug, address, contact details, status, and 1Club review rating. Bookings, areas, classes, and schedules are associated with a club, so the club you have selected determines which location’s activity you are looking at.Creating or editing a club
Click Add on the Clubs list to create a club, or open a card to edit one. The club form is grouped into sections: Basic information- Club name - the location’s display name.
- Slug - the URL-safe identifier used in public links (lowercase letters, numbers, and hyphens). Change it carefully; existing links break.
- Subtitle and Description - short tagline and richer copy shown on public booking pages.
- Status - Active, Hidden, or Closed. Active is visible to everyone. Hidden keeps the club fully open to your staff (schedule, bookings, and reports keep working) but takes it off your website, the member portal, and the 1Club marketplace. Closed retires it: it leaves the schedule, the club switcher, and every club picker. Use Set closing date on the club page to close it automatically on a given day.
- Club type - an optional preset (for example a racket-sports or fitness template) that seeds sensible defaults.
- Billing entity - which company invoices and takes payments for this club. Only shown when your organization has more than one billing entity. Leave it on the organization default unless this club is a separate company. See Billing entities.
- Club managers - staff contacts who receive contact-form messages sent to this club. When empty, those messages fall back to organization-level staff.
- Phone, Email, and Website - the location’s public contact details. Email does double duty: it is also the From address on most member email for this club, so keep it on a domain you have verified. See Email sending.
- Address - typed or picked from autocomplete; latitude and longitude are stored so the location can be mapped and its time zone derived.
- Map location - where members are sent. Drag the pin if it is not exactly on your entrance. A pin you place by hand is never moved by an address edit or a Google import.
- Timezone - the clock this club runs on. Operating hours, class times, and prices are shown and saved in this zone. It is set from the club address and re-derived whenever the address changes. Clear it to use the organization time zone instead.
- Social profiles - links shown on public pages.
- Club logo and Club images (up to 8) - shown on the public booking and marketplace pages.
- Sports - the activities offered at this club. These feed area types, class setup, and marketplace discovery.
- Amenities - club-wide services such as showers, parking, or a cafe. Amenities describe the whole location, distinct from per-area attributes that describe an individual court or room.
- Per-day open and close times. Areas can fall back to these when they do not set their own hours.
Club extras
- Daily summary - toggle Send to admins and pick a send time to email a per-club daily summary.
- Google Business Profile - connect a club to import Google reviews, ratings, and business data. See Google Business.
- OpenStreetMap - connect to enrich the club with address, sports, amenities, opening hours, and contact details.
- Booking labels - your own names for the booking cards members choose from. See Booking labels.
Booking labels
When members book, they first pick what they want to book: time with a coach, a place in a class, or a court or room. Each choice is a card, titled Private training, Group activities, and Areas by default. Booking labels let each gym give those cards its own names, so members read the words your gym actually uses.- A tennis academy renames Private training to “Lessons”, because that is what its coaches sell.
- A boutique studio renames Group activities to “Classes”.
- A padel venue whose courts have no area type renames Areas to “Courts”.
How the labels behave:
- Only the title changes. The line under each card is always set by 1Club: a count such as “4 available”, or, under group activities, the names of your class types.
- A named area type keeps its own name. A card for an area type such as “Padel court” shows the area type’s name, not your areas label. To change that card, rename the area type, which renames it everywhere it appears. See Areas.
- Each club has its own labels. In an organization with several clubs, set each club separately, so two locations can sell different things under the same card.
- Up to 30 characters, on one line. Each translation has the same limit.
- Leave a field blank to use the default. The default titles are already translated into every language 1Club supports. Clearing a label also removes its translations.
- Changes are live as soon as you save, on your website, the member portal, the mobile app, and 1club.me.
AI assistants connected through MCP can set the same labels and their translations with
update_club_booking_labels, which needs the organization:write scope (the same one that sets the languages your organization offers). Integrations can call PATCH /v1/platform/clubs/{slug} on the Platform API.Switching club and “All clubs”
When an organization has more than one club staff are running, the club is the first crumb of the breadcrumb at the top of each page (for example All clubs > Sales > Finance > Invoices). Click it to switch. Switching club re-scopes club-specific views (bookings, schedule, areas, and analytics) to the selected location. A Hidden club stays in the list with a badge, because staff still run it. Admins and owners can also select All clubs to see aggregated data across every club at once - useful for comparing locations in analytics. Other roles, Manager included, work in one club at a time and switch between clubs from the breadcrumb. Your last selection is remembered per organization, so switching orgs and back returns you to where you were.Deleting a club
Deleting a club is available from the club detail page. A club that still has associated data cannot be deleted - the admin blocks it with “Cannot delete club: it has associated data. Remove or reassign it first.” Prefer setting a club to Closed when you want to stop activity at a location while keeping its history, or Hidden when you only want members to stop seeing it.Why the split matters
- Permissions and access - Roles (Admin, Manager, Front desk, Instructor, Member) are assigned per organization. When you invite a user you place them in an organization with a role; they see only that organization’s data when it is selected. Permission scope (
organizationincludesclubincludesown) then decides whether they see all clubs, one club, or only their own records. See Roles and permissions. - Billing and branding - plan, branding, member portal, and marketplace listing are configured at the organization level, so every club under the org shares the same brand. Clubs share the organization’s default billing entity unless you assign a club to another one.
- Reporting - Analytics can be broken down by club so you can compare locations, and admins can flip to “All clubs” for the org-wide picture. See Clubs analytics.
- Operations - Bookings, areas, classes, and check-ins are club-scoped, so front-desk staff always act in the context of one location. Members are not: member permissions are always organization-scoped, so every location’s desk sees the same member list.
Worked examples
Single-location padel club
You run one padel venue. You keep a single organization with one club. Members never see the word “organization” - to them your brand and your one location are the same thing. You set opening hours and sports on the club, configure Stripe once at the org level, and never touch the club switcher because there is only one active club.Multi-location fitness brand
You operate three gyms under one brand. You create one organization and three clubs (for example “Central”, “Riverside”, and “Harbor”). Shared plans, branding, and Stripe live at the org level, so a membership sold at one gym is recognized across the brand. Front-desk staff get the Front desk role and select their own club in the breadcrumb, managers switch between the clubs they run, and admins use “All clubs” to compare performance. Each gym sets its own address and operating hours.Martial arts school plus affiliate gym
You own two legally separate businesses - a jiu-jitsu academy and a strength gym - each with its own Stripe account and member base. You keep them as two organizations under one login. In the morning you work in the academy org; a click on the organization switcher moves you to the gym org, where your role and currency may differ. Nothing crosses between them.Yoga studio piloting a second room
You run a yoga studio and open a second reformer Pilates space nearby. You add it as a second club rather than a second organization so the two share memberships, billing, and branding. During the soft-launch you set the new club to Hidden so it stays off the website and member portal while staff set it up, then flip it to Active on opening day.Tips & best practices
- One org per brand and member base. Use separate organizations only when you need genuinely separate branding or member bases. Otherwise add clubs, which share plans. If one location is a separate company but shares your members and brand, keep it in the same organization and give its club its own billing entity.
- Add clubs, do not clone orgs, for new locations. Locations that share memberships and billing belong in the same organization as additional clubs.
- Set the time zone and currency at the org level early. They drive dates and money everywhere; changing them later shifts how history is reported.
- Prefer Closed over Delete for clubs. A club with any associated data cannot be deleted anyway. Closed removes it from the switcher and every club picker while preserving its history.
- Assign club managers so contact-form messages route to the right people instead of falling back to org-level staff.
- Confirm the active org and club before you act. Most “missing data” reports are really “wrong org or club selected.” The organization menu and the breadcrumb show where you are.
Troubleshooting
Issue: A member, booking, or invoice you expect is missing. Solution: Confirm you are in the right organization. Data is scoped byorganizationId, so records created in another org are invisible here. Use the organization switcher in the organization menu, then re-check.
Issue: A club’s bookings or schedule look empty.
Solution: Check the club in the breadcrumb. You may be viewing a different club, or an admin “All clubs” view that spreads the data across locations. Select the specific club.
Issue: A club is missing from the switcher or from members’ booking choices.
Solution: Members only see Active clubs, and a Closed club leaves the staff switcher too. Open Settings > Clubs > Clubs and check the club’s status.
Issue: You can’t delete a club.
Solution: A club with associated data (bookings, areas, memberships, and so on) is protected from deletion. Reassign or remove that data first, or set the club to Closed instead of deleting it.
Issue: A page or menu item disappeared after switching organization.
Solution: Roles are per organization. Your role in the org you switched into may not grant that module. Check your role for that org under Settings > Organization > Users (an Admin can confirm it). See Roles and permissions.
Issue: The wrong currency or time zone shows across the admin.
Solution: Currency is an organization setting under Settings > Billing > General. The organization time zone is under Settings > Organization > Details, but a club can override it: check the club’s Timezone under Settings > Clubs > Clubs.
Related
- Organization settings - Edit org identity, time zone, and locales.
- Settings overview - Where organization and club settings live.
- Roles and permissions - How roles and permission scope decide what each user sees.
- Areas - Bookable spaces within a club.
- Clubs analytics - Compare performance across locations.
- Signing in - How one login resolves across organizations.