What is Class Management?
Class management handles everything related to your fitness classes, from creation and scheduling to instructor assignments and member bookings. It ensures your classes run smoothly and members can easily find and book the sessions they want.Key Features
Class Creation
- Define class types and descriptions
- Set capacity limits and requirements
- Assign instructors and equipment needs
- Create recurring class schedules
Schedule Management
- Weekly schedules for regular classes
- Special events and workshops
- Holiday schedules and closures
- Schedule changes and updates
Booking Management
- Member booking and cancellation
- Waitlist management for full classes
- Class capacity monitoring
- Attendance tracking and check-in
Creating Classes
Basic Class Setup
- Go to Operations → Classes
- Click Add Class
- Enter class details (name, type, description)
- Set capacity and requirements
- Assign instructor and equipment
- Save the class
Class Information
- Class Name - Clear, descriptive title
- Class Type - Yoga, Pilates, HIIT, etc.
- Description - What members can expect
- Duration - Class length in minutes
- Capacity - Maximum number of participants
- Requirements - Equipment or experience needed
Instructor Assignment
- Primary instructor for the class
- Backup instructor for coverage
- Instructor qualifications and certifications
- Substitute instructor procedures
- Instructor availability and scheduling
Class Scheduling
Recurring Classes
- Weekly schedules for regular classes
- Multiple time slots per day
- Different schedules for different days
- Holiday exceptions and special dates
- Seasonal schedule changes
Special Events
- Workshops and special classes
- One-time events and masterclasses
- Holiday classes and themed sessions
- Guest instructor appearances
- Member appreciation events
Schedule Management
- Copy schedules from previous weeks
- Bulk schedule changes and updates
- Template schedules for quick setup
- Schedule conflicts detection and resolution
- Last-minute changes and notifications
Class Capacity Management
Capacity Settings
- Maximum participants per class
- Minimum participants to run class
- Waitlist limits and management
- Capacity adjustments for different class types
- Overbooking policies and procedures
Booking Management
- Member booking through app or website
- Booking windows and advance booking limits
- Cancellation policies and deadlines
- No-show policies and penalties
- Booking confirmations and reminders
Waitlist Handling
- Automatic waitlist when class is full
- Waitlist notifications when spots open
- Priority waitlist for certain members
- Waitlist conversion to confirmed bookings
- Waitlist management and cleanup
Instructor Management
Instructor Profiles
- Personal information and contact details
- Qualifications and certifications
- Specialties and class types
- Availability and scheduling preferences
- Performance metrics and feedback
Assignment Process
- Class assignment based on qualifications
- Schedule coordination with instructor availability
- Substitute coverage for absences
- Instructor preferences and requests
- Load balancing across instructors
Instructor Support
- Training materials and resources
- Class planning tools and templates
- Feedback collection from members
- Performance reviews and improvement plans
- Recognition programs and incentives
Class Operations
Pre-Class Preparation
- Equipment setup and preparation
- Room configuration for class type
- Music and lighting setup
- Safety checks and equipment inspection
- Instructor briefing and updates
During Class
- Member check-in and attendance
- Class monitoring and support
- Safety oversight and assistance
- Member assistance and modifications
- Emergency procedures and protocols
Post-Class Activities
- Equipment cleanup and storage
- Room reset for next class
- Attendance recording and updates
- Member feedback collection
- Instructor debriefing and notes
Class Analytics
Attendance Tracking
- Class attendance rates and trends
- Member participation patterns
- Peak attendance times and days
- Popular class types and instructors
- Member retention by class type
Revenue Analysis
- Class revenue per session
- Instructor cost analysis
- Equipment utilization and ROI
- Class profitability by type
- Revenue optimization opportunities
Member Insights
- Member preferences and behavior
- Class satisfaction ratings
- Booking patterns and trends
- Member feedback and suggestions
- Engagement metrics and retention
Class Best Practices
Scheduling Optimization
- Peak time scheduling for popular classes
- Balanced schedule across different class types
- Instructor workload management
- Member convenience and accessibility
- Seasonal adjustments and flexibility
Member Experience
- Clear class descriptions and expectations
- Consistent quality across all classes
- Member support and assistance
- Feedback collection and response
- Continuous improvement based on input
Instructor Support
- Regular training and development
- Clear expectations and guidelines
- Support resources and materials
- Recognition and rewards for excellence
- Open communication and feedback
Troubleshooting
Common Issues
- Class cancellations - Implement backup plans and notifications
- Instructor no-shows - Have substitute procedures and coverage
- Equipment problems - Regular maintenance and backup equipment
- Booking conflicts - Clear policies and communication
- Member complaints - Responsive support and resolution
Scheduling Problems
- Double bookings - Check for conflicts and overlaps
- Instructor overload - Monitor workload and distribute evenly
- Room conflicts - Coordinate space usage and availability
- Last-minute changes - Clear communication and alternatives
- Member confusion - Clear schedules and notifications
Getting Started
- Set up class types and basic information
- Create instructor profiles and assignments
- Build weekly schedules for regular classes
- Configure booking and capacity settings
- Train staff on class management procedures