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Two actions stop a member using your gym, and they are not interchangeable.
  • Suspend pauses a member’s access. Their record, plan, and history stay exactly as they are, they cannot sign in to your gym, and one click puts them back. Reach for this first.
  • Archive removes the member from active use. It cancels their memberships and future bookings, hides them from your lists, and keeps the record only for financial and legal history.
Both live in the three-dot overflow menu on the member profile, and both apply to your gym alone. The same person can stay an active member somewhere else.

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Which one do I want?

Use suspend for a member you expect to come back, or one you are pausing while something is settled - unpaid invoices, a disputed charge, a conduct issue, a doctor’s note. Because nothing is cancelled, you can still invoice them for what they owe while they are suspended. Use archive for a member who has left and is not coming back.
Suspending a member does not stop their billing. If they should not be charged while they are away, pause their membership too - see Memberships.

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Suspend a member

  1. Open the member profile from the Member list.
  2. Click the three-dot menu in the header, next to Edit.
  3. Choose Suspend and confirm.
The profile then shows an Access suspended banner with a Reinstate button. The member is signed out of the member portal straight away and cannot sign back in to your gym, so they can’t book or manage anything themselves. They also stop receiving notifications. Staff can still book and check them in at the desk, and bill them for what they owe. Only a member with an active account can be suspended. A member who has been invited but has not accepted yet, or who has not finished signing up, has no active account to pause - invite or archive them instead.

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Reinstate a member

Click Reinstate, either in the banner or in the same three-dot menu. The membership returns to active with the role, plan, bookings, and history it had before. Nothing needs re-entering. You cannot reinstate your own account. If your access has been suspended, another admin has to lift it.

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Suspending a colleague

Staff are members too, so the same action pauses a colleague’s access to the admin. Seniority applies:
  • Pausing anyone with admin access needs staff-management permission on top of members.update.organization.
  • A manager can suspend only roles below manager (front desk, instructor, member), so not another manager, an admin, or an account owner.
  • Only an admin or an account owner can suspend an owner.
  • You cannot suspend yourself, and you cannot suspend the last active account owner - somebody has to be able to administer the gym.
A suspended colleague is signed out of the admin within a minute and cannot sign back in until someone reinstates them.

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Archive a member

Archiving is in the same three-dot menu, below Suspend. It needs the members.delete.organization permission, and unarchiving needs members.update.organization. Members permissions apply to the whole organization, so there is no per-Club version of either. An archived member is kept for financial and legal history but is hidden from your lists, has memberships and future bookings cancelled, and cannot sign in. Archiving can ask two more questions:
  • What happens to the money paid? - when the member has future bookings already paid for, choose Refund in full or Apply the cancellation policy.
  • Reassign classes before archiving - when the contact is also an instructor who still teaches upcoming classes or recurring series, choose Reassign to another instructor or Leave unassigned, then Reassign and archive.
If some memberships or bookings could not be cancelled, you see “Contact archived, but not everything was released”. Archive them again to finish. Find archived records under Settings > Data Tools > Archive, also reachable from Archive in the overflow menu on the Member list. To bring someone back, open their record from the Archive and click Unarchive. Their contact details and history return, but their staff role and account links do not - re-add those by hand. A contact that was archived because it was merged into another can’t be unarchived.

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Permanently deleting archived contacts

The Archive page has Clean up archived contacts, which permanently deletes every archived contact in your organization with their related records (bookings, check-ins, charges, memberships, invoices, and more). Type CLEANUP to confirm. This cannot be undone, and it needs members.delete.organization. A summary tells you how many contacts were scanned, deleted, and failed.
Archiving cancels memberships and future bookings, and unarchiving does not restore them. If you only want to stop someone temporarily, suspend them instead.

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A member says they cannot sign in

Work through these in order:
  1. Are they suspended? Open their profile. A suspended member shows a banner. Click Reinstate.
  2. Are they archived? Check Settings > Data Tools > Archive. Unarchive the record if they should be back.
  3. Have they confirmed their email? An unconfirmed account is refused with a different message. Resend the invitation from their profile.
  4. Is their membership at another gym? Suspension and archiving apply to your gym only. Being blocked here says nothing about anywhere else.
If none of these apply and the member is told their account cannot be used at all, the address has been refused across the whole 1club platform rather than by your gym. Contact support at support@1club.ai - no gym can set or lift that.