> ## Documentation Index > Fetch the complete documentation index at: https://docs.1club.ai/llms.txt > Use this file to discover all available pages before exploring further. # Wallet > A per-member store-credit balance in your gym's currency that fills from vouchers, plan bonuses, refunds, and imports, and spends like cash or a card at checkout. The wallet is a per-member store-credit balance held in your gym's currency. Credit lands in the wallet from redeemed vouchers, plan bonuses, and refunds, and members spend it at checkout the same way they'd use cash or a card. It is money-value credit, not loyalty points. Members see and spend their balance in the portal and app, and front-desk staff can apply it as part of a payment at the point of sale. ## When to use it The wallet lets you give money back or add value without paying anything out: the credit stays with your gym until the member spends it. Every change is logged, and the wallet-funded portion of a sale is left out of revenue reporting. If you invoice through more than one company, the credit belongs to your default one and is spent on its sales; see [Billing entities](/settings/billing-entities). Typical uses: * **Keeping a cancellation refund with the gym** - a climber cancels a booking that qualifies for a refund, the amount lands in their wallet, and it is applied automatically the next time they book in the portal. * **A "pay 100, get 120" plan** - a plan carries bonus credit that is granted when the membership activates, and again at each renewal on a recurring plan. * **A voucher promotion** - you share a voucher code, the member redeems it under **Account** > **Add voucher** in the portal, and the credit posts immediately. * **Carrying over existing credit** - when you import contacts from a spreadsheet, a wallet column seeds each member's opening balance. ## What the wallet is Every member (contact) can have one wallet per organization. The wallet holds a single balance in your organization's currency - the same currency you sell plans and bookings in. A member who belongs to more than one organization has a separate wallet in each. The wallet is created automatically the first time a member earns credit; until then their balance is simply zero. There is nothing to enable. The wallet is a monetary store-credit balance, not a points or loyalty program. One unit of wallet credit equals one unit of your currency, and it can be spent on anything the member can pay for at checkout. ## How credit gets added Credit reaches a member's wallet in a few ways. Each addition is recorded as a positive entry in the [wallet ledger](#the-wallet-ledger). ### Vouchers A **voucher** promotion adds credit to the member's wallet when a code is redeemed. The member enters the code in the portal under **Account** > **Add voucher**, or a staff member redeems it on their behalf from the contact's page. The credit posts immediately and is labelled with the promotion name. See [Promotions](/sales/promotions) for how to create and target vouchers. ### Plan-included credit A plan can carry a bonus credit amount (for example, "pay 100, get 120 in the wallet"). When a membership on such a plan **activates**, the bonus is granted to the buyer's wallet once for that billing cycle. On a recurring plan the bonus is granted again at each renewal. The credit follows activation, not payment. If a membership activates before its charge settles and the charge later fails, the bonus is not automatically clawed back - it is treated as an activation perk rather than part of a refundable payment. ### Refunds from cancellations When a member cancels a booking that qualifies for a refund, the refunded amount is credited to the member's wallet rather than returned to the original payment method. The refund goes to the contact who actually paid (which, for a booking made on behalf of another member, may differ from the attendee). The refund is capped at what was actually paid for the booking. Add-on products bought in the same order are refunded to the wallet in full on cancellation. ### Imported opening balances When you import contacts from a spreadsheet, you can include a wallet column to seed each member's opening balance. Imported balances are always credited in your organization's currency. ## Spending wallet credit Wallet credit is a payment method. It can cover part or all of what a member owes at checkout, and it never goes negative - a debit is capped at the available balance. ### Member portal and app In the member portal and mobile app, wallet credit is applied automatically at checkout. The order deducts the wallet balance up to the amount due, and the member pays only the remainder by card or on arrival. The breakdown shows a **Wallet** line (for example `Wallet: -10.00`) above the total, and the **Pay** button reflects the post-wallet amount. When the wallet covers the whole order, the member pays nothing further. ### Admin point of sale When a staff member takes a payment in the dashboard using a primary method (card, cash, and so on), they can also apply wallet credit as a secondary payment through the **Also apply wallet credit ({balance} available)** checkbox and an **Amount from wallet** field. The split appears as "Wallet {amount} + {remainder} via primary method". If the wallet already covers the full amount, the toggle is hidden and the order can be paid entirely from the wallet. The amount drawn from a wallet is always capped at the member's balance and the outstanding amount. Where the balance is too small to cover an order, the wallet option is hidden as a standalone payment method. ## The wallet ledger Every change to the balance is written as a wallet transaction: * **Credits** are positive amounts - a redeemed voucher, a plan bonus, or a refund. * **Debits** are negative amounts - credit spent on a booking, product, or membership charge. Each entry carries a description (for example, the promotion name or "Refund to wallet - booking cancellation") and, where applicable, a link to the related transaction so the spend can be traced back to what it paid for. This ledger is the wallet's source of truth: the balance is the sum of its entries. Wallet activity also surfaces on the member's [transaction history](/sales/transactions) - a voucher redemption appears there labelled with the promotion, and a wallet-funded charge shows the credit applied. ## Where the balance appears * **Members** see their wallet balance in the portal and mobile app, and see credit applied automatically during checkout. * **Staff** see a member's available balance in the booking and payment dialogs, where it gates and drives the wallet payment option described above. ### Wallet balances and movements in the admin Go to **Sales** > **Finance** > **Wallet** to see every member who holds a wallet, with their **Balance** and **Last movement**. Search by name to find one member. The **Wallet movements** tab next to it lists every entry across all wallets, newest first, with the date, member, **Type**, description, **Payment method**, the **Staff** member who recorded it, and the amount. Tabs filter by type, such as **Voucher**, **Refund**, or **Spend**, and only types that have entries appear. ## Wallet credit and revenue Wallet credit is store value, not new cash. When a sale is funded by wallet credit - a redeemed voucher, a comp, or a refund the member is re-spending - that portion brought in no new money, so it is excluded from revenue reporting. A part-wallet, part-card payment counts only the card portion as revenue. This keeps revenue figures reflecting actual money collected rather than credit recirculating through the wallet. ## Related * [Payments](/sales/payments) - How wallet credit is applied against what a member owes at checkout. * [Sales overview](/sales/overview) - How plans, invoices, payments, and credit fit together. * [Promotions](/sales/promotions) - Create vouchers that credit the wallet, and plan bonuses. * [Member profiles](/members/member-profiles) - Where a member's account details live. 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